The Downy Ball®

Frequently Asked Questions

Q.What are the benefits of the Downy Ball?

A.The Downy Ball is a fabric softener dispenser, for use in traditional (non-HE) machines, which releases Downy automatically during the rinse cycle for great results and added convenience.

The Downy Ball:

• Makes softness simple
• Dispenses automatically during rinse cycle
• Easy to pour, easy to measure, easy to clean
• Designed for use in traditional (non-HE) machines

Q.When should I add the Downy Ball to my washer?

A.Fill the Downy Ball to the  appropriate line for your favorite Downy fabric softener, pull the ring tightly to close the lid, and drop it in at the start of your wash.

Q.Can I use the Downy Ball in my HE washer?

A.No. The Downy Ball is designed for use in regular machines. HE machines have a built-in, automatic fabric softener dispenser. Simply add the appropriate amount of the Downy liquid of your choice to the fabric-softener tray (often right next to the detergent tray) before each load.

Q.Does the Downy Ball affect the drying time of fabrics?

A.Nope, your dryer settings are the only thing that should affect drying time. Try upping the spin cycle of your machine if your laundry is drying too slowly.

Q.I have a question. How can I talk to Downy?

A.We’d love to hear from you. Choose from the contact options below, and your question will be answered by a member of the Downy Team.

• Call us
• Email us